SHIPPING + RETURNS

shipping within the USA (excluding Alaska and Hawaii) BEST way shipping service will be determined at time of shipping (USPS Priority Mail or UPS) 

shipping will be calculated by weight and distance

online orders will be typically processed within 24 hrs 

PICK UP: order online: pick up in store. pick up same day - or any day that works for you during our store hours. we will text you when your order is packed and ready

for local pick up: when checking out, use your billing address for shipping address. 

*pick up* our prep time varies (sometimes it’s an hour, sometimes it’s the next day... we will text you when it’s ready (don’t come sooner!) if you need by a certain time - let us know in notes, or email us at hello@drooz.com.  thank you! 

RETURN POLICY: 

Items from online orders maybe be exchanged or returned for DROOZ credit only (no full refunds given). This is our “in-store” policy as well. 

Please contact us at hello@drooz.com for approval and instructions. Once we have received your item(s) in perfect condition we will initiate the exchange or DROOZ credit 

Pls be sure to contact us for approval prior to your return: 

Mail to: 

DROOZ + Co

Attn: returns

36 East Genesee St

Skaneateles, NY 13152